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Since every computer monitor displays colors differently, we can't guarantee a color match to the image you're seeing on your screen. If you need a precise color match, we always have Kirsch samples available for you and the cost of the sample is refundable if you send them back to us in good condition when you're finished!
Also, take note of the Product Material displayed in the details section for Kirsch Weighted Cord Pull and keep in mind that different materials take paint or stain differently. For example, a resin finial may look slightly darker or lighter than a wood pole finished in the same color because wood absorbs more color than resin. These slight color variations are not defects and they become unnoticeable once the treatment has been installed in the window.
Sometimes, you may see the same color or finish name in several different collections. Once you settle on which product you want to buy, make sure to order all the components you need from the same brand and collection. For example, Mahogany from Kirsch is not going to match Mahogany from a different brand.
Kirsch Weighted Cord Pull can be returned within 20 days of the ship date. If you think you may need to return an item, please don't open it. We won't be able to give you a credit if the item has been taken out of it's packaging.
And, make sure you request your Return Authorization from your My Account Home Screen. We'll need to send you the proper return address. If you send an item back without a Return Authorization, you'll be sending it back to the wrong location and we won't be able to issue your credit. Please read our complete Return Policy and Product Policy for more details.