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Product Questions, Phone Consultations & Help With Orders

Our Customer Service & Order Fulfillment Team is available Weekdays: 9:30am To 5:00pm (EST).
DDH-PRO Trade Member Support for Designers, Decorators, Drapery Makers and Installers Log-In For Access To DDH-PRO Support Options
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Help With Products
Help With Orders
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Instant Order Help
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  • Get instant order updates, shipment tracking and help with orders right now.
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Lookup Order Information
Online Chat
  • Online Chat Representatives can help you navigate the website and answer basic product questions
  • Chat Representatives can also help you look up Order Information, create Problem Reports and help you make changes to your order
  • For more detailed product usage questions: Use the "Ask A Question About..." area of any Product Page, use the "Send An eMail" area below, or schedule a free Telephone Consultation
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Expert Phone Consultation
  • Free Expert One-On-One Telephone Consultations
  • Bay Windows, Decorative Traverse Rods, Ripplefold, Heavy-Duty Curtain Rods
  • Decorative Pole Treatments, Bypass Ring Treatments, French Rods
  • Our Product Managers can review images of your window or installation area and provide personalized support and suggestions for any product featured on our website.
Schedule Phone Consultation
Send An eMail
  • Fast answers to basic drapery hardware questions, product inquiries & order support
  • eMails are monitored throughout the business day, during the evenings, weekends and even holidays
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