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Product Questions, Phone Consultations & Help With Orders

Our Customer Service & Order Fulfillment Team is available Weekdays: 9:30AM to 5:00PM EST.
DDH-PRO Trade Member Support for Designers, Decorators, Drapery Makers and Installers Log-In For Access To DDH-PRO Support Options
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Online Chat
  • Online Chat Representatives can help you navigate the website and answer basic product questions
  • Chat Representatives can also help you look up Order Information, create Problem Reports and help you make changes to your order
  • For more detailed product usage questions: Use the "Ask A Question About..." area of any Product Page, use the "Send An eMail" area below, or schedule a free Telephone Consultation
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Expert Phone Consultation
  • Free Expert One-On-One Telephone Consultations
  • Bay Windows, Decorative Traverse Rods, Ripplefold, Heavy-Duty Curtain Rods
  • Decorative Pole Treatments, Bypass Ring Treatments, French Rods
  • Our Product Managers can review images of your window or installation area and provide personalized support and suggestions for any product featured on our website.
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  • Fast answers to basic drapery hardware questions, product inquiries & order support
  • eMails are monitored throughout the business day, during the evenings, weekends and even holidays
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General Shopping Help:
(800) 383-6617
Weekdays: 9:30AM to 5:00PM EST
Fax: (888) 264-1753
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