By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.
Permission is granted to temporarily download one copy of the materials (information or software) on Designer Drapery Hardware, LLC's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Designer Drapery Hardware, LLC at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on Designer Drapery Hardware, LLC's web site are provided "as is". Designer Drapery Hardware, LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Designer Drapery Hardware, LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
For security reasons, our web store collects your billing information when you place an order. Your information is securely transmitted to our Merchant Bank for processing and our Customer Service Team does not have access to your credit card information. For that reason, your order is charged to your credit card when you place it online - not when your order is shipped.
We accept the following payment methods: Visa, Master Card, Discover and American Express
Please use our online Contact page to cancel your order if our Customer Service telephone center is closed. We need to verify your information before we cancel your order, so please don't leave a voice message after hours, we won't cancel your order via voice message.
If your order has been packed or shipped, we won't be able to cancel your order. Please see our Return Policy.
If your order contains custom or special order items, we won't be able to cancel your order after the 24 hour hold period has expired. And, if you asked for Expedited Order Processing during checkout, we won't be able to cancel your order within the 24 hour hold period since you asked us to waive it.
Designer Drapery Hardware, LLC
P.O. Box 43
Alcoa, TN 37701
Please do not send packages to our Mailing Address, packages will be returned. Please use our online Return Authorization System if you need to make a return.
If you are contracting with an installer or drapery maker for your window treatment project while using drapery hardware from our website, we strongly encourage you to not schedule measures or installs until you have received your drapery hardware and inspected it for damage and accuracy. We can't be responsible for any third party fees including installers, draper makers or contractors should you receive an incorrect or damaged shipment of drapery hardware.
Remedies for orders that arrive damaged or incorrect are explained in our Return and Product Policies. We won't be able to reimburse you for any costs assessed by third party individuals resulting from a damaged or incorrect shipment. Inspect your package before you schedule an installation or drapery measurement.
In no event shall Designer Drapery Hardware, LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Designer Drapery Hardware, LLC's Internet site, even if Designer Drapery Hardware, LLC or a Designer Drapery Hardware, LLC authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Use of helping tools like the Virtual Designer or telephone or eMail consultations with our drapery hardware experts are meant to assist you in selecting the proper drapery hardware for your home or project. You always have the choice to follow our suggestions, or try something else. Since we are unable to physically inspect your window and fabric, you should always consult with your drapery hardware installer or drapery maker before placing an order if your unsure about the proper product to purchase.
The materials appearing on Designer Drapery Hardware, LLC's web site could include technical, typographical, or photographic errors. Designer Drapery Hardware, LLC does not warrant that any of the materials on its web site are accurate, complete, or current. Designer Drapery Hardware, LLC may make changes to the materials contained on its web site at any time without notice. Designer Drapery Hardware, LLC does not, however, make any commitment to update the materials.
Designer Drapery Hardware, LLC has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Designer Drapery Hardware, LLC of the site. Use of any such linked web site is at the user's own risk.
If a product is listed at an incorrect price or if the product information contains typographical errors, Designer Drapery Hardware, LLC shall have the right to cancel any orders for the product at the incorrect price. Designer Drapery Hardware, LLC shall have the right to cancel any such order even if the customer's credit card has already been charged and shall issue a credit to the customer's credit card in the amount of the charge.
Any claim relating to Designer Drapery Hardware, LLC's web site, products sold or distributed, or transactions shall be governed by the laws of the State of Tennessee without regard to its conflict of law provisions.
Your use of this web site shall be governed in all respects by the laws of the state of Tennessee, USA - without regard to choice of law provisions. You agree that jurisdiction over and venue in any legal proceeding either directly or indirectly arising out of or in relation to this site, including your purchase of any product available at Designer Drapery Hardware.com, shall be in the state courts of Blount County, Tennessee.