Order at least $175 worth of drapery hardware from any brand or fabricator and you will receive free shipping unless:
Items like bolts of drapery lining, boxes of drapery weights and other non-drapery hardware items don't qualify for Free Shipping. You'll still save with our Value Shipping Program, but we can't ship these extremely heavy items for free.
If your order has an oversized item, you only pay an oversize upcharge with Value Shipping. The upcharge usually amounts to about $4 per pole. And, depending on the brand, you may receive a "no oversize upcharge" bonus.
The easiest way to figure out your Shipping Fee is to add what you need to your cart, then visit the Shopping Cart page and use the easy "Calculate Shipping And Sales Tax Feature".
Shippers like UPS & Fed-Ex apply an enormous Large Package Surcharge (LP Surcharge) to shipments around eight feet. As long as your product is under 92", you don't have to pay the surcharge. Many items can be cut down to 92" for free. There still may be a small shipping charge for cut down items, but you won't have the pay the enormous LP Surcharge. Items over 92" never qualify for free or reduced Shipping.
Your item will have to be shipped to you on a semi-truck and does not qualify for free or reduced shipping.
The shipping fee displayed during Checkout is an estimate. Your actual shipping fee may be higher. If your actual shipping fee is higher than displayed, you will be contacted for permission before any extra charges are applied. If you don't want to pay the actual shipping fee to AK or HI, you may cancel your order without penalty. Since we ship direct from several manufacturers, this is the only way we can continue to service customers in AK and HI - we appreciate your understanding.
You must order at least $175 from the same brand. For example, if your order at least $175 from Kirsch, but only $75 from Select on the same order: Your Kirsch items will ship for free, but your Select items will be subject to shipping charges.
If the value of your return causes your order total to drop below the minimum to qualify for promotional shipping, we'll deduct the difference from your return credit.
While we make every effort to ensure that all products are available in our stocking warehouses, from time to time, backorders do occur. If your order qualifies for free or reduced shipping, we can not split-ship your order. All items must be shipped together once the backordered items arrive at our stocking warehouse.
We ship to valid United States residential and business addresses. Many items can not be shipped to PO Boxes. We do not ship outside the United States.
We reserve the right to cancel any order that originates from or ships to any address that is not within the 50 United States.
We offer ground shipping from national carriers like UPS, Fed-Ex and USPS. Since the majority of our items are custom made and can take several days to produce, we don't offer air or expedited shipping.
It's been our experience that the majority of our orders include poles or other items that are large and therefore very expensive to ship by air and the cost to our customers for air shipping is usually very high. Please try to place your order at least two weeks before you want to hang (or install) your product. This will give us enough time to have your order made and shipped to you using a lower cost ground carrier.
Each collection and fabricator that we carry has their own unique production schedule. Our fabricators update us frequently with their production times and we post this information on each products paged under the "Add To Cart" button. We also post the lead time in your "Shopping Cart".
Our posted production and shipping times are "Usually Ships In" times. They are not guarantees, items "usually" ship within the posted time frame. We work very hard to get orders out as quickly as possible, but delays can happen from time to time.
Highly customized items may take up to 15 business days to ship. Non-customized, or stock, items may ship the same or next business day. Once your order ships, you should allow between 3 and 5 business days to receive your order. The posted "Usually Ships In" lead times do not include the time it takes for your order to travel from our fabricator to your location.
If your order arrives damaged, we will replace the damaged items at no cost to you and you don't have to pay to send the damaged item back to us. Please, just make sure to let us know about shipping damage within 48 hours.
If you haven't received your order within six (6) business days from the time you received your shipping confirmation eMail from us, please create a Problem Report on your My Account Home Screen so we can trace your package. If you wait longer than six (6) business days to tell us, we won't be able to send a no-charge replacement or ask the shipper to investigate your delivery. We notify you of the ship date by sending you a Shipping Confirmation eMail and by posting the ship date and tracking number on your My Account Home Screen.
If your order arrives damaged in any way or incomplete, please let us know within 48 hours of receiving your package. Please inspect the contents of your shipment immediately for concealed damage or missing items and contact us within 48 hours. Orders arriving to you from a common carrier (semi-truck) or custom made drapery hardware that requires a signature: Do not sign for an incomplete order or an order that displays damage. Open and inspect every box before signing for delivery to inspect for concealed damage or missing items. If your order shows signs of damage or is incomplete, ask the delivery driver to make note of your concerns on their delivery paperwork.
Do not discard the shipping box or packing material, the shipping company may need to examine the box in order to validate shipping claims. If you discard the shipping box - you are releasing the shipping company, the manufacturer and us of all responsibility for your order and acknowledging your order was received complete, undamaged and correct. Without a shipping box, we can not start an investigation with the shipper.
Orders arriving to you from a common carrier (semi-truck) or custom made drapery hardware that requires a signature: You must note any delivery issue immediately while the delivery driver is at your home (or delivery location) and ask that they make note of your concerns on their delivery paperwork.
Orders arriving to you from a common carrier (semi-truck) or custom made drapery hardware that requires a signature: You (the cardholder) are responsible for ensuring you are at home (or at the delivery location) to inspect your delivery as it arrives. Track your package, contact the carrier or contact us for help coordinating. You (the cardholder) are responsible for notifying us of orders with damage, missing or incomplete shipments within 48 hours of delivery. For common carrier (semi-truck) or custom made drapery hardware that requires a signature - if you (the cardholder) do not open and inspect your delivery while the shipping company driver is still there and note any missing, damaged or incomplete items on the delivery paperwork before the driver leaves - we can not help you with no-charge replacements.
It is your (the cardholder) responsibility to place your order at a time when you'll be ready to open and inspect it the day it arrives. Even if your installation date is far away, or even if your draperies are not ready yet - open and inspect your order immediately and let us know of any issues within 48 hours.
Do not refuse delivery of an order because you decided you no longer want the items. Please follow our Return Policy for sending back items you decided you no longer want. If you refuse delivery of a non-damaged order, we won't be able to issue a return credit and we won't be able to reship your items at no charge.
Please make us aware of shipping problems by creating a Problem Report on your My Account Home Screen, or - you can use the Contact Us feature on our website.
If you're going to be away from your shipping destination, please make sure to place your order at a time when you'll be available to inspect your package upon delivery. We need to know of any shipping damage or missing items within 48 hours of your delivery, and we need to know about missing packages within six (6) business days from the ship date displayed in your shipping confirmation email. We can't make exceptions for vacations, holidays or any other reason that prevented you from altering us to shipping problems within the above stated time frames. Orders arriving to you from a common carrier (semi-truck): You must be at home to accept common carrier delivery and sign for your shipment. Only the signature of the credit card holder is acceptable for delivery's arriving to you by common carrier (semi-truck).
We work really hard to keep our shipping fees low. The easiest way to see how we calculate shipping is to add the items you want to your Shopping Cart and use the "Calculate Shipping" tool on the Shopping Cart Review screen.
By using our site, you consent to our Shipping Policy.
Policy Updated: 2020-04-06