We collect information from you when you register on our site, place an order or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information and IP Address. You may, however, visit our site anonymously.
Yes, we record all calls for Customer Service Satisfaction and Training purposes.
No calls are ever screened by any third party.
GDPR - We do not offer products within the EU, therefore we are exempt from GDPR
CCPA - We do not meet the threshold for compliance with CCPA as outlined by the state of California
While we do not meet the threshold for compliance with CCPA or GDPR, we will remove from our system your Personal Identifying Information at your request. If you choose to place an order with us - we must retain minimal information to fulfill your product warranty. Retaining your information to service your product warranty is allowed and fully compliant.
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
Your information helps us to better respond to your individual needs.
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To inform you of coupons, discounts, offers or changes to our website
We may periodically eMail you coupon codes, discounts, offers, design tips or website information that we feel you may find useful. When you place an order or register your account, you can decline permission for us to contact you. Or, you can revoke your permission from your My Account Home Screen at any time. If you decline or revoke your permission, we'll still be able to contact you via eMail regarding your orders, shipping confirmations and to respond directly to any Customer Service request.
To protect you against fraud
Your information, such as your IP Address allows us to verify that your authorized transactions or filled out forms.
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information
We collect minimal data about what pages you look at while you're on our website so we can constantly improve our website design to present pages in an optimal way to enhance your shopping experience.
We never collect personal information like you name, address or phone number while you're browsing our website.
Our Click To Chat system collects tracking data so we'll know what page or product you're viewing when you decide to chat with us. And, we participate in Google Analytics which collects tracking information about the pages you look at and whether or not you decide to place an order with us. No personal information is ever tracked by any our of our data systems until you decide to give it to us when you place an order or sign up for an account.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their "My Account Home Screen" and going to the "Account Details" tab.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.