Every computer screen displays colors differently, we do not guarantee a match to the color you're seeing on your screen. Wood Poles that are cut to size before shipping may have minor chipping on the cut ends extending 1/8" to 1/4" from the edge. The collar of the finial or end cap will cover this area. If joining poles, use the factory edges in the center.
Usually Ships In:
1 To 2 Business Days
Return Eligible (within 30 days of ship date, online Return Authorization required)
Fascia Seam Cover
Returns & Color Matching
Return Eligible (Authorization Required)
This product is eligible for online returns.
Order A Sample To Compare Colors
Every device displays colors differently. We do not guarantee a match to the color you are seeing on your screen. Order a sample for an accurate color comparison.
Shipping Damage Or Manufacturing Defects
You do not need to create a Return Authorization for a damaged or defective item. Instead, create a Problem Report on your My Account Home Screen and we'll replace the item for you.
Color Variation Between Items
When you hold pieces in your hand, you may notice color variation because different materials take paint or stain differently. These variances blend together and dissapear once your treatment is installed in your window.
All Returns Require Prior Approval
Before sending an item back, make sure to complete a Return Authorization from your My Account Home Screen. Returns Authorizations are a 24/7 automated, self-help feature availabe to you once you log-in. Items received without a Return Authorization will not receive credit.
30 Days To Request A Return
You can request a Return Authorization within 30 days of your ship date. Make sure to place your order at a time when you'll be able to open and inspect your selections within the return window.
45 Days For Your Return To Be Received
You must ship your returned items back within 45 days of your delivery date.
Don't Return Open Items
Manufacturers open and inspect all returns. Credit can not be issued for open box/open package returns. It usually takes five to seven business days for return credits to be issued.
If you're returning an item because you changed your mind, it didn't fit your existing treatment, didn't like the color or quality, ordered the wrong product in error (ie: not the result of our error); then return shipping costs are the customer's responsibility.
Sending Back Long Items
The return shipping cost on large items may exceed the items value. While many products over 48 inches may be returnable, the cost to send them back may be high. Request a free consultation with us and order samples before purchasing large items. Return shipping costs are the customer's responsibility (with the exception of damaged items).